Terms & Conditions
Phone Orders/Customer Service: Call 1-(866)-725-1174
Most Orders take 1-2 Business days to process and leave our warehouse. The actual shipping time will depend on the shipping method that you choose at the time of checkout. If your order is a rush order, and time is of the essense, please contact us at (866) 725-1174 to confirm the shipping date.
Please use this number to place orders, follow-ups, stock availability, product information, shipping and questions or changes to existing orders.
Working hours are (9:00 am to 7:00 pm EST Monday-Friday, Saturday 12:00 pm – 6:00 pm EST).
Please mail completed order form to On Stage Capezio, 197 Madison Ave, New York, NY 10016. Please note the following guidelines for mail in orders. If it is an urgent order, please call the Customer Service department for stock availability before mailing your order. Please allow 24-48 hours to process your order after we receive it.
We accept Visa, Mastercard, American Express and Discover. Orders may be shipped C.O.D. for an additional charge of $10.00. If you want to pay by check or money order you must mail in your order with payment.
We have access to thousands of additional items not listed on our website. If you are interested in dance wear not listed on our websites, please call and talk to a Customer Service Agent. We will make every effort to meet all your dance needs. We also have all the basics for recitals and performances. Special orders not listed on our website are not returnable or refundable.
The prices on our website are subject to change without notice. Our prices are up to 30% below manufacturer’s suggested retail prices. In the event of price changes by our manufacturers, we may find it necessary to adjust our prices accordingly. Some shoes in large sizes may have higher prices than listed, please call for information.
Every effort is made to ship orders complete. In the event we are temporarily out of stock of an item that you ordered, we will sent out “in stock” products and the balance of the order will follow as soon as possible. Back orders older than 90 days will be automatically canceled, unless there are special circumstances. International orders will be charged full shipping charges on back orders. Please specify if you would like your order shipped complete only.