Return / Exchange / Replacement Policy
Returns on catalog items can be made only within 30 days of shipment for refund, no exceptions. Special orders not listed in this catalog or on the website are not returnable or refundable. Sale items are not returnable or refundable. All refunds are for merchandise only, shipping charges are non-refundable.
In the event a customer receives the wrong or defective merchandise a replacement will be issued to the customer at no cost. The original item(s) must be returned to our warehouse within 14 days to complete the transaction. If merchandise is not received within 14 days, the customer’s account will be placed on hold until either merchandise or payment is received.
Please contact a customer service representative at 888-222-5555 for return instructions.
Ship All Returns to:
Must allow 1-2 weeks for processing.
Must be sent postage paid.
Must be in new, resellable condition in the original packaging with tags still attached. ALL UNDERGARMENTS, TIGHTS, BOOKS, VIDEOS, CD’S, DVD’S, SALE ITEMS, CUSTOM LEOTARDS, EMBROIDERED ITEMS and MAKEUP ARE A FINAL SALE unless defective.
Shoe boxes must not be damaged.
C.O.D. or check customers must include a check for reshipment charges with your return.
We are not responsible for lost or stolen return packages, we strongly suggest you insure your return shipment.
Google Checkout, Paypal and Amazon Returns
We will accept returns for defective or incorrect fit. You will receive a full refund. Any exchanges must be procesed through placement of a new order.
To initiate an international return please contact customer service before sending the items back. You may contact customer service at +1 714-970-0462 or e-mail us at firstname.lastname@example.org
Prefer a personal touch? Try (076) 543 4223
Give us a shout and lets have a chat